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Adiyi reviews return and refund requests based on the order status, product condition, and the circumstances reported by the customer.
If your order arrives damaged, incorrect, defective, or materially not as described, please contact us as soon as possible and provide your order number together with a clear description of the issue. Photos may be requested when they are needed to evaluate a claim.
Approved refunds are generally issued back to the original payment method used at checkout. Shipping, service, or handling charges may be excluded from refund eligibility unless required by law or unless the issue was caused by our error.
Returned items should not be sent back without prior authorization from our support team. Once a request is reviewed, we will provide the correct return instructions when a return is approved.
16842 NW Viola St, Portland Oregon 97229-1457, United States
Hours: 5 days a week from 10 am to 6 pm
